should be divided into smaller stages, each separately evaluated and checked.
In addition to the price, buyers pay attention to the speed of order fulfillment, packaging, delivery time and contact with the seller at each stage of the order. A properly packaged and protected package, especially if it contains an individual money order, is an additional advertising medium.
Courier service is also very important for the client. Of course, the customer chooses it, but the store should also have a choice. Very often, due to the lack of the ability to choose a carrier, customers decide to buy goods in another online store.
The next important aspect is the availability of goods, as buyers pay attention to whether the shipment will be on the same day or in a month. It is good to have a pre-prepared stock of the most interesting products for buyers.
Personal touch - adding a marketing materials with a discount on the next order, instructions for use or a creatively designed return form to the package can make customers smile when they open the package. It is also nice to sign the package manually and write, for example, "This package has been prepared for you." In such a situation, customers feel that they are not treated anonymously and they know that the package has been prepared especially for them.
Customers often call to find out what the status of the order means, where the package is, whether the store received the money, etc. Therefore, it is worth training employees so that they patiently answer all questions and help customers not only before the purchase, but also after the transaction is completed.
Satisfied customers are those who will definitely return to the store. An improved logistics process is also very important, because by streamlining processes, the store can run faster and process more orders daily, often saving time and money.Expansion Fulfillment
specialists are ready to help you build an efficient order processing process. Build all warehouse processes and logistics for your online store.